1. Acceptance of Terms
By subscribing to, creating an account on, or accessing the HotelMantri platform (including www.hotelmantri.com and related domains), the hotel enterprise, property owner, manager, or authorized staff member ("Customer", "Subscriber", or "User") agrees to be bound by these Terms of Service. If you are entering into this agreement on behalf of a hotel or hospitality entity, you represent that you possess legal authority to bind that entity.
2. Scope of SaaS Services
HotelMantri provides cloud-hosted hospitality operations software, including room inventory management, reservation tracking, guest check-in/out, GST-compliant invoicing, housekeeping task management, POS dining operations, channel distribution management, and automated WhatsApp service notifications.
HotelMantri grants Customer a non-exclusive, non-transferable, subscription-based license to access and use the platform solely for internal hotel business operations during the active subscription period.
3. Subscription Fees, Invoicing & Billing
Subscription plans are billed on a recurring monthly or annual basis as specified during signup. All fees are quoted in Indian Rupees (INR) or applicable local currency, exclusive of applicable GST or statutory taxes. Payments are processed securely via certified third-party payment gateways (including Razorpay).
4. WhatsApp & Messaging Integration Compliance
HotelMantri integrates with Meta Platforms Inc. technologies, including the WhatsApp Business Cloud API. Subscribers agree to use WhatsApp messaging features strictly in compliance with Meta's Business Messaging Policy and Commerce Policy:
- Subscribers may only send transactional messages (such as reservation confirmations and tax invoices) to guests who have provided their phone number in connection with an authentic reservation or inquiry.
- Subscribers are strictly prohibited from utilizing the integration to conduct unsolicited spam, cold promotional blasts, or prohibited marketing campaigns.
- HotelMantri reserves the right to immediately suspend messaging access for any account found in violation of Meta’s messaging policies.
5. Customer Responsibilities & Data Protection
The hotel subscriber acts as the Data Controller for guest personal data captured during operations. The subscriber is responsible for ensuring that guest information is obtained lawfully and that local hospitality requirements (such as guest identity verification and police registers) are adhered to.
6. Service Availability & Limitation of Liability
HotelMantri strives for high availability and industry-standard uptime. However, services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, HotelMantri shall not be liable for indirect, incidental, or consequential damages resulting from third-party gateway outages.
7. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Navi Mumbai / Bhubaneswar, India.
8. Contact Information
For inquiries regarding these Terms of Service, contact our legal desk:
• Email: privacy@hotelmantri.com
• Helpline: +91 99259 58831