User Data Deletion & Privacy Instructions

Check Deletion Request Status

If you uninstalled the HotelMantri app or submitted a deletion request, enter your Confirmation Code below to check real-time status.

How Data Deletion Works at HotelMantri

Step 1

Submit Request

Provide your contact email/phone, relationship (guest, staff, or WhatsApp recipient), and details via the form below or email privacy@hotelmantri.com.

Step 2

Identity Verification

Our compliance desk confirms the request originates from the actual data subject to prevent malicious third-party deletions.

Step 3

Purge & Confirmation

Non-financial PII is permanently erased or pseudonymized within 30 days, and an auditable confirmation record is maintained.

Statutory Tax & Accounting Retention Exceptions

Under Section 44AA of the Indian Income Tax Act and Section 36 of the CGST Act, hotel establishments and processors are legally required to preserve accounting books and tax invoices for 6 to 8 years. Financial invoice numbers and transaction ledgers are restricted under statutory retention, while contact numbers and personal marketing details are permanently scrubbed.

Submit a Data Deletion Request

Complete this form to register an auditable deletion ticket. You will receive an instant Confirmation Code.

Full Legal Name *

Email Address

Mobile Number with Country Code

Your Role *

Request Type *

Hotel Name or Booking Reference (if known)

Additional Notes

I certify that I am the data subject. I understand that statutory tax invoices are restricted under Indian GST/Income Tax laws and preserved for legal compliance.

Questions or Appeals Concerning Data Deletion?

Contact our dedicated compliance desk for verification inquiries or appeals:

• Compliance Email: privacy@hotelmantri.com

• Support Helpline: +91 99259 58831

• Grievance Desk Address: Sector 17, Vashi, Navi Mumbai, Maharashtra 400703, India